Escalation Contacts for Technical Support
The following table shows the Technical Support Manager's contact information, based on geography and product line.
Any manager can help you, regardless of your product line.
| Region | Technical Support Manager | Contact | Products |
| Americas | Marcelo Konatu | +1 781 280 2751 konatu@progress.com Bedford - USA |
OpenEdge |
| Stephen Ferguson | +1 781 280 3228 sferguso@progress.com Bedford - USA |
OpenEdge | |
| Richard Burnett | +1 781 280 4852 rburnett@progress.com Bedford - USA |
Sonic Artix Orbix Orbacus |
|
| Kirk Stepanian | +1 781 280 3049 kstepani@progress.com Bedford - USA |
ObjectStore Apama DataXtend Artix Data Services |
|
| Mark Usher | +1 781 280 3018 musher@progress.com Bedford - USA |
FUSE Actional |
|
| Catherine Galica | +1 781 280 4794 galica@progress.com Bedford - USA |
Mission Critical | |
| Europe | Jean Richert | +31 0 10 286 5287 jri@progress.com Rotterdam - Netherlands |
All products |
| Jean-Michel Raza | +31 0 10 286 5253 jmr@progress.com Rotterdam - Netherlands |
OpenEdge Sonic Actional |
|
| Damien Mulligan | +35 3 1 637 2372 damienm@progress.com Dublin - Ireland |
Orbix Artix FUSE Orbacus |
|
| India | Krishna Priya | +91 40 4008 2036 kpriya@progress.com Hyderabad - India |
All products |
| Asia Pacific | Peter Bignell | +61 3 9805 8610 pbignell@progress.com Melbourne - Australia |
All products |
| Takeshi Yokokawa | +81 3 3556 7632 tyokokaw@progress.com Tokyo - Japan |
ObjectStore Apama DataXtend Sonic |
| Region | Technical Support Director | Contact | Products |
| Americas | Catherine Galica | +1 781 280 4794 galica@progress.com Bedford - USA |
All products |
| Worldwide | Peter Holt | +1 781 280 4661 pho@progress.com Bedford - USA |
All products |
