TECHNICAL SUPPORT CONTACT INFORMATION
Progress Sonic
Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers that can provide users with timely and reliable customer service.
To ensure that email messages promptly reach our Customer Support staff and not rejected as "spam", please include in the subject line a valid serial number, or the phrase: Technical Support issue. When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.
NORTH AMERICA
Tel: +1 781 999 7200
Email: sonic-support@progress.com
9:00am to 8:00pm EST Monday through Friday
Looking for product evaluation support? Email eval-support@progress.com for assistance with your Sonic ESB or SonicMQ evaluation.
EUROPE, MIDDLE EAST & AFRICA SUPPORT
Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands
Tel: EMEA Phone numbers
Email: emeasupport@progress.com
8:00am to 6:00pm CET Monday through Friday
ASIA PACIFIC
English
Tel: +61 (0)3 9805 8686
Email: actional-support-ap@progress.com
Other:
Toll Free: +1 800 064 797 (Australia only)
International Toll Free: +800 PROGRESS (+800 7764 7377)
By Country, with required IAC (International Access Code) prefix:
• Hong Kong: 001 800 7764 7377
• Malaysia: 00 800 7764 7377
• New Zealand: 00 800 7764 7377
• Singapore: 001 800 7764 7377
• South Korea: 001 800 7764 7377 (or IAC 002 or 008)
9:00am to 6:00pm AEST (Melbourne) Monday through Friday.
Japanese
Email: actional-support-ap@progress.com
Tel: +81 (0)3 3556 8325
9:00am to 5:30pm AEST (Tokyo) Monday through Friday.
Looking for product evaluation support? Email sonic-eval-ap@progress.com for assistance with your evaluation.
To contact the designated agent for notice under the Digital Millennium Copyright Act, please email dmca@progress.com or write to John Stewart, Progress Software Corporation, 14 Oak Park Drive, Bedford, MA 01730, (781) 280-4000.
