Basic Maintenance
Our Basic Maintenance tier provides access to Progress Technical Support during business hours, and 24x7 online access to key Progress technical information. This tier also provides value-added maintenance and support for Progress products that are inactive or functionally stable phases of the product life cycle.
As with higher tiers of support, this tier includes access to: Hotline, email and Web-based support options, Knowledge Center access for self-service, access to our Developer's Network, and access to Electronic Software Download (ESD) System.
| What it helps you do | What it means to you |
| Access to all support services and all ongoing maintenance and updates. | Complete access to support tools and upgrades without additional cost. |
