Mission Critical
When You Cannot Afford Downtime
Mission Critical Support is Progress’ most comprehensive level of technical support and is designed for those environments where downtime must be minimal.
With Mission Critical Support, you get both proactive support – with a dedicated relationship manager and regular communication – and personalized support – including familiarity with your environment and a worldwide, maximum 30-minute call back window.
The dedicated Technical Account Manager (TAM) will manage your relationship with Progress, conduct annual on-site visits, hold quarterly service level review conference calls and provide executive-level service reports. The support team will be familiar with your environment and provide you with expert support anywhere, anytime.
| What it helps you do | What it means to you |
| Prompt response time on all issues, access to Progress support at any time and a designated Technical Account Manager (TAM) to coordinate your relationship with Progress. | Never needing to worry about unplanned downtime and impact to your mission critical business applications. |
