Support

Our Mission

One Purpose. Ensuring customer success by making it easy to get help from us through an award-winning customer experience across all Progress products and solutions.

Winner of the Omega NorthFace Award for
9 Years in a Row

This award is presented annually to organizations who exceed expectations in customer service.

To Our Customers

Over the next several months you will notice a number of exciting changes to our support website and in the way that we work with you through the web. These changes are all part of a larger effort to provide our customers with a simple to use, seamless web experience that maximizes your opportunity for self-service.

Changes of this magnitude can sometimes be disruptive but rest assured that we are committed to delivering a high-quality web experience when our customers work with support and these changes will allow that to happen.

We look forward to bringing these changes your way!

News

Previous headlines

Exciting Changes to TSD We are pleased to announce a number of exciting changes to the Customer Support web interface, Tech Support Direct (TSD).

Hotfix delivery moving to ESD Progress begins migrating hotfix delivery for all products to ESD. Read more to ensure you have an ESD account.

OE KB download restriction Effective June 1st the downloadable OpenEdge knowledge base will be restricted to OpenEdge application partners only.

Progress Introduces Secure FTP Progress Customer Support is pleased to announce the ability for our customers to transfer data to/from Progress Software via a secure ftp connection.

TSD Instructional Video View a brief demo of how to get the most out of Customer Support's online call-tracking system.

Next headlines

Knowledgebase

Search product knowledgebases for FAQs and product help.

Actional
Apama
Artix
Artix Data Services
DataDirect Connect
DataDirect Data Integration Suite
DataDirect Shadow
DataXtend CE

DataXtend SI
DataXtend RE
OpenEdge
ObjectStore
Orbacus
Orbix
Sonic

Log/Update a Support Request

TechSupport Direct is the web interface into your regional Technical Support case tracking system. Via this service, you can log, monitor, update, and close cases over the web.

Log/Update a Case