Important Technical Support Services Update for IONA Customers

Details on the imminent migration to Progress Software Support

Welcome once again to the Progress Software community. As we communicated earlier this year, Progress Software acquired Iona Technologies in September 2008. We are pleased to inform you that as a result, there are some exciting enhancements to your services that will ensure our ability to meet your evolving technology needs. Beginning January 12, 2009, the Progress Customer Service and Technical Support teams will engage with Iona staff to support you and also provide you with online software upgrades and downloads.

Progress Technical Support

Progress Software’s Technical Support Services team offers round-the-clock, personalized, and electronic support services to our customers and partners. We are committed to providing effective and reliable technical support to help you overcome any problems or issues you may encounter with our products. Our operation is worldwide, with Support Centers running in the USA, Canada, Australia, Japan, United Kingdom, Netherlands, Germany, Ireland and India.

Contact Technical Support

Progress Tech Support Direct: Online Case Submission & Tracking

TechSupport Direct (TSD) is Progress Software’s premier online case tracking system, where you will be able to log, monitor, update, and close cases over the web.

We are gradually migrating customers to TechSupport Direct by product. Based on your product community, you will have access to TSD during the following timeframe:

Product Community	TSD Date Availability
Artix ESB / Orbix / Orbacus	May 2009
Artix Data Services	June 2009
FUSE	Calendar Year - Q4 2009

Please continue to refer to this page for up to date information on final release dates. All customers will be notified through email upon the release of TechSupport Direct.

Register for TechSupport Direct:

In order to log and manage cases online, you must register for TSD. To register, please go to the TechSupport Direct login webpage and select the register link.

Find TechSupport Direct

Go to the Progress Technical Support home page and select your product line. Access to “TechSupport Direct” will be an option listed under Contact Support area. Please note that your product specific support page will be available when TechSupport Direct is released.

Progress Customer Service

Have questions about your maintenance, or are you ready to renew? Progress Software’s worldwide customer service team is ready to provide the non-technical support you need.

Contact Customer Service