Technical Support Contact Information

Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers that can provide users with timely and reliable customer service.

To ensure that email messages promptly reach our Customer Support staff and not rejected as “spam”, please include in the subject line a valid serial number, or the phrase: Technical Support issue. When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.

AMERICAS SUPPORT (US, Latin America and Canada):
Progress Software Corporation
14 Oak Park Drive
Bedford, MA 01730
Tel: 1 781 280-4999
Fax: 1 781 280-4543
Email: support@progress.com

Standard hours of operation:
English: 8:30am ET to 8:00pm ET
Spanish: 8:00am ET to 8:00pm ET - Llame GRATIS desde América Latina
Portuguese: 8:00am EST to 6:00pm Brasilia Time - Ligue GRATIS da America Latina
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ASIA PACIFIC SUPPORT:
Progress Software Pty. Ltd.,
1911 Malvern Road
Malvern East, VIC 3145
Australia
Tel: +61 3 9805 8686
Fax: +61 3 9885 9473
Toll Free 1800 064 797 (Australia only)
International Free Call:
Hong Kong: 001-800-77647377 (+PROGRESS)
Singapore: 001-800-77647377 (+PROGRESS)
Email: asiapac-support@progress.com

Standard hours of operation:
9:00am AEST to 7:00pm AEST
9:00am AEDT to 8:00pm AEDT
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EUROPE, MIDDLE EAST & AFRICA SUPPORT:
Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands
EMEA Phone Numbers
Email: emeasupport@progress.com

Standard hours of operation are 8:00am CET to 6:00pm CET
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PRIVACY TERMS OF USE TRADEMARKS SITE MAP CONTACT US

Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Progress OpenEdge® is a business application platform for the rapid development, deployment and management of business applications that are standards-based and service-oriented. Our state of art business applications provides maximum architectural flexibility, easiest development of SOA enabled applications and SaaS optimized applications. With OpenEdge there is platform independence and future proof and backward compatibility. OpenEdge partners with vertical application partners for the best logistics, retail, ERP, manufacturing and healthcare business applications. Develop quickly with OpenEdge Reference Architecture. Deploy empowering and high performance transactional applications. The all in one development environment makes OpenEdge the platform of choice. Select OpenEdge for large scale data management of critical business applications. OpenEdge is the leading embedded database.