Support Matrix
This document details software and hardware combinations that are supported or maintained running Progress Software. Products represented below include Apama, DataXtend (includes Pantero, PeerDirect, EdgeXtend and Persistence), and ObjectStore. Any software and/or hardware combination or item that is not referenced on this list is considered to be Unserviceable or Unqualified (see below for definition of terms).
Significant configuration information on currently shipping or previously shipped versions of Progress Software which are currently supported or maintained is contained herein. For information on future releases of Progress Software, please contact your Progress sales representative.
Information on supported configurations is available for the following products:
ObjectStore and PSE Pro |
|
Apama |
Apama Event Manager |
DataXtend Studio |
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DataXtend RE and PeerDirect |
DataXtend RE (formerly known as PeerDirect RE) |
DataXtend CE, PowerTier, and Persistence |
DataXtend CE for C# (formerly known as EdgeXtend for C#) |
DataXtend Semantic Integrator and Pantero |
DataXtend Semantic Integrator Engine (formerly Pantero Engine) |
If you are interested in a product that is no longer listed, please contact the support team at realtime-support@progress.com.
New customers receiving their first shipment of Apama, DataXtend or ObjectStore products are advised to contact the Progress support team and upgrade to the latest Service Pack available, as this may not be contained within the shipping package.
When reporting problems on an unsupported platform, customers are required to provide a test case which can be used by our support team to reproduce the reported problem on a Supported or Maintained configuration.
Release and retirement dates for older versions of Progress Software can be found on the Release History page in the Release Info area of the site.
Definition of Terms
Supported:
- Related problem response measured in accordance with support policy.
- Configuration components exist at Progress products.
- Bug fixes or workarounds provided to reported problems.
Maintained:
- Resolution of related problems may be delayed in some cases.
- Configuration components exist at Progress products.
- Bug fixes or workarounds provided to reported problems.
Unqualified:
- Configuration may or may not work and is not classified as supported.
- Assistance on reported problems provided as appropriate.
- Configuration hardware and software may not exist at Progress products.
- Bug fixes or workarounds not guaranteed for reported problems.
- Customers may be required to provide reproducible problem on supported or maintained configuration.
- Resolution of reported problems will take longer than normal due to nature of configuration.
- Problems reported on configurations of this receive lower response priority than reported problems from supported or maintained configurations at the same problem severity level.
Unserviceable:
- Configuration is documented to not work with the specified Progress product.
- No assistance provided on reported problems.
